KONTAN.CO.ID - JAKARTA. PT CIMB Niaga Auto Finance (CNAF) recorded a non-performing financing (NPF) ratio of 1.49% as of June 2025. This figure is an increase compared to the same period last year, which was 1.42%.

CNAF Director Ristiawan Suherman stated that the increase in NPF was in line with challenging market conditions that had impacted the repayment capacity of some customers.

"CNAF will be very selective in selecting customer segments. We choose customers with a controlled risk level, such as by strengthening cross-selling," Ristiawan told Kontan on Tuesday (July 8).

In terms of acquisitions, CNAF is tightening its selection of new customer segments. The company is also optimizing product offerings to existing customers from its parent company with a good payment track record.

In addition, CNAF is also encouraging financing growth through additional orders and repeat orders from existing customers who have successfully completed previous financing.

In terms of collections, Ristiawan stated that his company actively encourages customers to pay installments early via WhatsApp and phone calls. The company also utilizes automated voice technology (robotic calls) to increase collection effectiveness.

As of June 2025, CNAF's total new financing disbursement was recorded at IDR 5.19 trillion. This figure grew 12% compared to the same period the previous year of IDR 4.63 trillion.

Industry-wide, according to the latest data from the Financial Services Authority (OJK), the gross non-performing loan (NPF) ratio of finance companies reached 2.57% as of May 2025, up from 2.43% year-on-year (YoY).

Meanwhile, multifinance financing receivables were recorded at IDR 504.58 trillion, growing 2.83% YoY.